crazy999 Privacy Policy

Last updated: November 3, 2026

This privacy policy explains how crazy999 collects, uses, and protects your personal information when you use our casino and sports betting platform. We are committed to safeguarding your data and complying with Bangladesh data protection standards.

By creating an account and using crazy999, you agree to the practices described in this policy. If you do not agree, please do not use our services.

What Information We Collect

We collect several types of information to provide and improve our services:

Account Registration Data

When you register on crazy999, we collect your full name, date of birth, email address, mobile phone number, and residential address. This information is required to create your account, verify your identity, and comply with age verification requirements (you must be 18 or older).

Identity Verification Documents

Before your first withdrawal, we require KYC (Know Your Customer) documents to verify your identity and prevent fraud. Accepted documents include National ID Card (NID), Passport, or Driving Licence. We collect these documents through our secure upload system and review them within 6 hours.

Payment Information

We collect payment details when you deposit or withdraw funds. This includes your bKash, Nagad, or Rocket account number, bank account details for bank transfers, and transaction history. We do not store your payment credentials directly. Instead, we work with secure payment processors to handle transactions.

Gaming Activity

We track your gaming activity to provide personalized recommendations and ensure responsible gambling. This includes games played, bet amounts, win and loss records, session duration, and VIP tier progress. We use this data to calculate your cashback, monitor your monthly turnover for VIP upgrades, and detect unusual betting patterns.

Device & Technical Data

When you access crazy999, we automatically collect device type, operating system, browser version, IP address, and mobile carrier information. We use this data to optimize our website and app performance, troubleshoot technical issues, and prevent unauthorized access.

How We Use Your Information

We use your personal data for the following purposes:

• Creating and managing your crazy999 account
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and bank transfers
• Verifying your identity and age (18+ requirement)
• Calculating and crediting your 1.1% daily cashback and VIP rewards
• Sending account notifications, promotional offers, and bonus alerts
• Detecting and preventing fraud, money laundering, and account abuse
• Improving our game selection, payment methods, and customer support
• Complying with legal obligations and responding to regulatory requests

Payment & Transaction Data

crazy999 partners with licensed payment processors to handle bKash, Nagad, Rocket, and bank transfer transactions. When you deposit or withdraw, we share your payment details with these processors to complete the transaction.

We do not sell your payment information to third parties. Transaction data is encrypted using SSL technology and stored securely on our servers. You can review your transaction history in your account dashboard at any time.

How We Protect Your Data

crazy999 uses industry-standard security measures to protect your personal information:

• SSL encryption for all data transmitted between your device and our servers
• Secure storage of passwords using bcrypt hashing (we never store plaintext passwords)
• Two-factor authentication available for account logins
• Regular security audits and penetration testing
• Access controls limiting employee access to sensitive data
• Firewall protection and intrusion detection systems

Despite these measures, no system is completely secure. If you suspect unauthorized access to your account, change your password immediately and contact our support team at [email protected].

Cookies & Tracking Technologies

crazy999 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and track site usage.

Types of Cookies We Use

• Essential cookies: Required for login, account management, and payment processing. These cannot be disabled.
• Performance cookies: Help us understand how you use our site by tracking page views, session duration, and error reports.
• Functional cookies: Remember your language preference, game filters, and display settings.
• Marketing cookies: Track which promotional campaigns brought you to crazy999 and measure the effectiveness of our ads.

You can manage cookie preferences in your browser settings. Disabling essential cookies may prevent you from logging in or placing bets. Performance and marketing cookies can be disabled without affecting core functionality.

Sharing with Third Parties

We share your data with trusted third parties only when necessary to operate our services:

Game Providers

When you play games from Ezugi, PG Soft, Evolution, JDB, CQ9, or FA Chai, we share your player ID and bet history with these providers. This allows them to deliver game content and track RTP across our platform. Game providers do not receive your full name, contact details, or payment information.

Payment Processors

bKash, Nagad, Rocket, and bank payment partners receive the transaction details needed to process your deposits and withdrawals. We do not share your gaming activity or account balance with payment processors.

Customer Support Tools

Our 24/7 live chat system may involve third-party software providers. Support agents can view your account details and transaction history to resolve issues, but they do not have access to your password or payment credentials.

Legal & Regulatory Authorities

We may disclose your information if required by law or in response to valid legal requests from Bangladesh authorities. This includes anti-money laundering investigations, court orders, and regulatory audits.

We do not sell your personal data to advertisers or data brokers. Any data sharing is limited to the purposes described above.

How Long We Keep Your Data

We retain your personal information for as long as your account is active, plus an additional period required by law:

• Account data: Kept for the lifetime of your account, plus 5 years after closure for legal compliance.
• Transaction records: Stored for 7 years to comply with financial regulations and anti-money laundering laws.
• KYC documents: Retained for 5 years after your last transaction.
• Marketing communications: Deleted within 30 days if you unsubscribe from promotional emails.
• Session logs: Automatically deleted after 90 days.

After the retention period expires, we securely delete or anonymize your data. Anonymized data (with all identifying details removed) may be retained indefinitely for statistical analysis and research.

Your Privacy Rights

You have the following rights regarding your personal data:

Access Your Data

You can request a copy of all personal information we hold about you. Send an email to [email protected] with the subject "Data Access Request" and we will provide your data within 15 business days.

Correct Inaccurate Information

If your account details are outdated or incorrect, you can update them in your profile settings. For changes to verified information (like your name or date of birth), contact support with proof of the correction.

Delete Your Account

You can request account deletion by contacting support. We will close your account and delete your personal data within 30 days, except for information we are legally required to retain (transaction records, KYC documents).

Withdraw Marketing Consent

You can unsubscribe from promotional emails by clicking the unsubscribe link in any email or adjusting your notification preferences in your account settings. We will stop sending marketing messages within 48 hours.

Object to Data Processing

If you believe we are processing your data unlawfully, you can object by contacting support. We will review your request and stop the processing if there is no legal basis to continue.

Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email and display a notice on our homepage. The "Last updated" date at the top of this page shows when the policy was last revised.

Your continued use of crazy999 after a policy update means you accept the revised terms. If you do not agree with the changes, you may close your account by contacting support.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your data, reach out to our team:

We aim to respond to all privacy inquiries within 3 business days. For urgent matters related to account security or unauthorized access, use live chat for immediate assistance.