Age Verification & Account Access
You must be 18 years or older to register and play at crazy999. We verify your age during account creation and KYC review. If you register with false information or if we discover you are under 18, your account will be closed immediately and all funds forfeited. Parents and guardians can contact us at [email protected] to block access from specific devices or request additional verification steps.
crazy999 operates in Bangladesh where online betting is legal for adults. We follow local regulations and international responsible gaming standards. Every account goes through identity verification before the first withdrawal, which includes checking your National ID Card, Passport, or Driving Licence to confirm your age and identity.
Self-Control Tools You Can Use
crazy999 provides several tools to help you manage your gaming activity. All tools can be activated from your account dashboard under Settings, or by contacting live chat support. Once set, these limits take effect immediately and cannot be removed or increased for 24 hours.
Deposit Limits
Set daily, weekly, or monthly deposit caps. Choose an amount that fits your budget. You can lower limits anytime, but increases require a 24-hour cooling-off period.
Session Time Alerts
Get a reminder after playing for a set duration (1 hour, 2 hours, 4 hours). The alert shows your session length and current balance, helping you decide whether to continue.
Take a Break
Temporarily suspend your account for 24 hours, 7 days, or 30 days. During the break, you cannot log in or deposit. Your account and balance remain secure.
Loss Limits
Set a maximum loss amount per day or week. Once reached, you cannot place new bets until the period resets. Your balance remains accessible for withdrawal.
Reality Check
Receive a pop-up every 30, 60, or 90 minutes showing how long you have been playing and your net win or loss for the session. Helps you track time and spending in real-time.
Self-Exclusion
Close your account for 6 months, 1 year, or permanently. See the Self-Exclusion Process section below for full details on how this works.
How to Set Limits
Log in to your crazy999 account, go to Account Settings, and select Responsible Gaming Tools. Choose the tool you want to activate, enter your preferred limit or duration, and confirm. You will receive an email confirmation within 5 minutes. To modify or remove a limit, the same 24-hour waiting period applies. Our support team at [email protected] can also help you set limits if you prefer not to do it yourself.
Signs You Might Need Help
Gaming May Be a Problem If You:
- Spend more time or money on gaming than you planned, regularly exceeding your budget
- Borrow money from family, friends, or moneylenders to fund your gaming
- Chase losses by depositing again immediately after losing, hoping to win it back
- Feel anxious, irritable, or restless when you try to cut down or stop gaming
- Lie to loved ones about how much time or money you spend on gaming
- Neglect work, studies, or family responsibilities because of gaming
- Use gaming as a way to escape from stress, depression, or other problems
- Think about gaming constantly, even when you are doing other activities
If you recognize two or more of these signs in your own behavior, consider using the self-exclusion tool or reaching out to a support organization. Gaming addiction is a real condition, and seeking help is a sign of strength, not weakness. Early action prevents financial and personal harm.
Self-Exclusion Process
Self-exclusion is a voluntary decision to close your crazy999 account for a set period or permanently. This option is for players who feel they are losing control and need a firm boundary. Once self-exclusion is active, you cannot log in, deposit, play, or receive promotional emails. Your account balance will be returned to you via your registered withdrawal method within 6 hours of the exclusion request.
How to Self-Exclude
Contact our support team via live chat or email at [email protected] and state that you want to self-exclude. Choose a duration: 6 months, 1 year, or permanent. We will confirm your request in writing and close your account within 24 hours. You will not be able to reopen the account or create a new one using the same identity documents or payment methods during the exclusion period.
If you choose a 6-month or 1-year exclusion, your account will remain closed until the end of that period. After the period ends, your account does not reopen automatically. You must contact us to request reactivation, and we will offer a 7-day cooling-off period before access is restored. This gives you time to reconsider.
Permanent self-exclusion means your account is closed forever. You cannot request reactivation under any circumstances. If you attempt to register a new account after permanent exclusion, we will detect it during KYC review and close the new account immediately.
Third-Party Exclusion Programs
In addition to crazy999's self-exclusion, you can register with national or international exclusion databases if you want to block yourself from multiple gaming sites at once. While Bangladesh does not have a central exclusion registry, international programs like GamStop (UK) and Spelpaus (Sweden) can be used as a model. Contact local gambling support organizations for advice on broader exclusion options.
Where to Get Support
If you or someone you know is struggling with gaming addiction, professional help is available. Here are resources for Bangladesh players:
National Crisis Helpline
Call 16263 for free mental health support in Bangladesh. Available 24/7 in Bengali and English.
Gamblers Anonymous Bangladesh: Peer support group meetings for individuals affected by gaming addiction. Contact them via their national office for meeting locations in Dhaka, Chittagong, and Sylhet.
Moner Bondhu Foundation: Mental health support organization offering counseling for addiction, depression, and anxiety. Reach them at +880 1779 554 391 or visit their website for appointment booking.
crazy999 Support Team: Our team is trained to recognize problem gaming signs and can direct you to appropriate resources. Email [email protected] or use live chat if you need guidance on setting limits, self-exclusion, or finding professional help. We handle all inquiries confidentially.
For Family Members
If someone in your family has a gaming problem, you are not alone. Contact the resources above for advice on how to talk to your loved one and set boundaries. You can also request that we block access from your home devices or restrict payment methods linked to your bank account. Email us at [email protected] with the account holder's name and your relationship to them, and we will assist.
Our Commitment to Safe Gaming
crazy999 treats responsible gaming as a core part of our service. We train our staff to spot signs of problem behavior, such as frequent large deposits, chasing losses, or emotional messages in chat. When we notice these patterns, we reach out to offer support and suggest tools like deposit limits or cooling-off periods. We also restrict marketing to players who have set limits or excluded themselves.
We do not offer credit or loans. All deposits must come from your own funds via bKash, Nagad, Rocket, or bank transfer. If you have set a deposit limit and attempt to exceed it, the system will block the transaction automatically. We review large withdrawal requests to ensure they are legitimate and not a result of pressured play.
Gaming should be entertainment, not a source of income or stress. If it stops being fun, it is time to pause. Use the tools on this page, talk to someone you trust, and remember that help is always available.